BigPond NBN Plans

These speeds exceed the capabilities of some content servers and personal computers. Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by Telstra. Devices connected by Wi-Fi may experience slower speeds than those connected by ethernet cable.

Things you need to know

• BigPond Velocity on the NBN is not available in all areas or to all homes.
• Available to customers with a 13 digit account number. If you have a 10 digit account number we'll need to upgrade your account first.
• If you take up a BigPond Velocity on the NBN plan you cannot move back to a Telstra or BigPond ADSL or Cable service.
• If you’re not the owner of the property where the service is installed, you must obtain the owner’s consent to the installation of your service, including where the equipment is installed in your home.
• A standard installation of the NBN Co equipment is included. If your installation is non standard, NBN Co will discuss and obtain your agreement to any additional charges before starting the work and these charges will appear on your Telstra bill.
• Charges apply for a non-standard Telstra installation. These charges will appear on your Telstra bill.
• Monthly usage allowance means combined upload and download data transfer. 1GB = 1000MB. Unused usage allowance expires each month. Speeds slow to 256kbps once monthly allowance used.

This broadband plan is subject to the full terms and conditions of the Internet service provider.